Refund & Exchange Policy

Exchange Policy – Pakistan

Items bought online can be exchanged online for a different size only if the original item was wrongfully shipped to you or was faulty. This would include a wrong size, wrong silhouette or wrong colour. The item will be scheduled for a pick up with proper tags and packing. The item will be replaced with a new order free of charge. Please note that all exchanges are subject to availability of the item. In case the item is no longer available you will be generated a coupon code (Used online and valid for 2 months). Please note that shipping charges will not be reimbursed.

Exchange Policy – International Customers

Unfortunately we do not exchange on orders shipped internationally but Items that have been wrongfully delivered in terms of size, colour, silhouette or are faulty will be refunded according to our refund policy. There will be no refund on shipping charges.

Exchange On Faulty Items

You can always exchange items if they are defective or sent incorrectly. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchange. Items will be exchanged at current prevailing price. Please contact our Customer Service team with your order number and the faulty item’s name and product number.

Refund Policy

All merchandise shipped in defected or faulty condition may be returned to inaya’s closet online store. A request for exchange or coupon code should be placed within 24 hours of receiving the order with proof of defect.

The defected merchandise needs to be shipped back to us by the customer. Please note that the item must be in original packing and tags.

Please note that no cash refunds will be made.

Most returns will process in approximately 2–3 weeks after the complaint has been forwarded. Additional processing delays may occur.

Refund claims can be made within one week of placing the order. Any claims made after one week from the date of placing the order will not be refunded or entertained under any circumstances until or unless its a fault at our end.